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Repair and Maintenance

The Legacy National Service Center is one of the largest
of its kind, providing expert Barcode scanner repair, Printer repair,
and Point of Sale hardware repair.

  • Over 150,000 repairs performed
  • Factory Trained Technicians
  • Extended Service Agreements
  • Flat Rate Repair

Talk to a Service Expert: 866-271-9891

 

The Legacy National Service Center is one of the largest in the United States, providing expert Barcode scanner repair, Printer repair, and Point of Sale hardware repair. Factory trained technicians and state of the art diagnostics ensure reliability while multi-vendor service agreements allow you to place different types of hardware under one service umbrella - an easy choice over managing multiple vendors/manufacturers/agreements.

You may already be using us…

Many sellers of extended maintenance contracts and even some manufacturers have used Legacy for years to perform service on devices covered by their contracts. 
 

Corporate Direct Service Offerings:

  • Extended Service Agreements

    An Extended Service Agreement provides repair services for periods of one to five years and covers all parts and labor necessary to repair the units covered by the contract. Using our online Service Request tool, simply ship the equipment to Legacy and it will be repaired and shipped back to you. Return shipping via UPS or FedEx ground or equivalent method is included, expedited shipping is available when needed at additional cost. All equipment must be in good working condition prior to being placed under the agreement and contract premiums are due in advance for agreement to be in effect. Clients may also request that Mobile Computers and Data Terminals be shipped back loaded with client provided software. Talk to one of our Service Experts for full details

  • Flat Rate Repair

    Units are repaired for published Flat Rate prices (on rare occasions a device will be too severely damaged to qualify for Flat Rate repair; in that instance, a time and materials repair quote will be generated and submitted for customer approval). A rapid, yet comprehensive evaluation of each unit occurs on the day of receipt by specially trained Senior Legacy Technicians or Repair Team Leaders in order to confirm eligibility for Flat Rate repair. A purchase order number may be provided online at the time you request a repair authorization to ensure fastest repair service. Alternatively, we will notify you automatically by 2:00PM on the day we receive your equipment using Legacy's Service Management Portal system, that an online estimate is ready for approval. Turnaround times are usually 2 to 3 days from the repair approval date.

  • Advance Exchange Service

    For mission critical environments, Legacy will maintain a spare pool of your equipment and ship spares at your direction along with instructions for returning the non-working device being replaced. Upon return to Legacy, the non-working equipment will be repaired and put back into the spare pool inventory awaiting re-deployment. Talk to one of our service specialists for details