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Part Number: Z1RE-ZD50-1C0
Model Name: OneCare Essential Service for Printers
Manufacturer: Zebra
Category: Service Contracts / Extended Warranties
Description: Zebra, Service Contract / Extended Warranty, OneCare Essential - Includes Comprehensive Coverage - 3 Day Turnaround Time (1 Year, Renewal, 3 Day Turnaround Applies to NA/MX Only - 5 Days Rest of World) for ZD500 Desktop Printers
Specifications sheet (PDF)  Specifications sheet (PDF) for Zebra OneCare Essential Service for Printers
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Zebra OneCare Essential Service for Printers

Every day, your Zebra printers help you streamline your business processes to improve overall operational efficiency and accuracy, drive down the cost of doing business and increase workforce productivity. Availability of your printers is key to the success of your business and the return on your Zebra printer investment. Now, with Zebra OneCare services, you can ensure that your Zebra Mobile, Tabletop, Desktop, Card and Kiosk printers achieve maximum uptime and peak performance. You get unmatched support, right from the manufacturer — from experts that offer unparalleled product knowledge. With three service levels to choose from — Essential, Select and Premier — you’ll find a Zebra OneCare offering that will meet your service requirements and your budget. And with global coverage, we’re ready to meet your support needs, no matter where in the world your business is located.

Get the service level you need.
Essential and Select offer software updates and upgrades, varying levels of hardware support, technical support and repair turnaround times, plus numerous options to customize your service requirements to best meet your business needs. Our Premier service is fully customizable, allowing you to create a service package that meets the unique needs of your business. All of these support services can be purchased within 30 days of your equipment purchase.

If it’s broken, we fix it.
Our Zebra OneCare services are truly comprehensive. Worn out printheads? Damaged platen rollers? Broken display? Our plans cover it all, including normal wear and tear and accidental damage. While Zebra’s hardware Warranty covers defects in workmanship and materials, with Zebra OneCare for Printers, if it’s broken, we’ll fix it. And when you need to return a device, we make it fast and easy — return requests can be initiated online, anytime of the day or night.

Get unparalleled from-the-manufacturer expertise.
Our experienced technical support experts can help you with virtually any issue on any Zebra printer, providing swift resolution of issues to minimize the impact on your business. And our experts speak your language — with 16 available languages, we’re ready to support associates in just about every corner of the world.

Zebra OneCare Essential
Zebra OneCare Essential service is our foundational service offering, with comprehensive coverage that includes printer cleaning and adjustment, technical support during your local business hours and 3-day turnaround time on repairs. Our user assessment and learning resources help you educate your users on how to use our devices, driving the rapid device adoption that allows you to begin reaping the benefits of your Zebra solutions faster. And, with our On-Site service option, we can dispatch a technician to your facility to troubleshoot and resolve issues for the most critical situations.

Standard Features Essential Select
Term 3-5 years 3-5 years
Online Access to Operating System Software OS updates and upgrades OS updates and upgrades
Support Help Desk M-F, 8am-5pm local time 24x7 support
Comprehensive Coverage
(including printheads, normal wear and tear and accidental breakage)
(Tabletop Optional)
(Tabletop Optional)
Online Return Material Authorization (RMA) support Included Included
Services Dashboard Future Offering Future Offering
User Assessment/Access to Online Training Included Included
Spares Pool Management N/A Included
Device Commissioning
(application loading and configuration management)
Optional Included
Repair Turnaround Time 3 Business Days From Depot Receipt
Optional: Next Business Day
Same Day Shipment of Replacement Device
Return Shipping Standard: Ground
Optional: Next Business Day
Next Business Day
Additional Features for Zebra Printer Portfolio
Onsite Service — Tabletop Printers Optional Optional
Visibility Service Optional Optional
Hosted Device Management Service Optional Optional
Battery Maintenance and Refresh Services Optional Optional