Star Micronics Service Contract / Extended Warranty
Star Micronics Enhanced Service Agreements
EXTEND-A-STAR®
Added Cost-Efficient Protection for Printer Maintenance
Star Micronics’ EXTEND-A-STAR service agreement allows customers to extend the maintenance program beyond the limited warranty, at a low cost per printer.
Customers who sign up for a 3-year warranty will have the option of a 4th year at the end of the original contract.
Customers may simply register their printers on line with the printer serial number.The service agreement must be purchased within 30 days of purchase.The registered serial number is all the customer needs to call a technical support specialist to notify Star of the impending return.
Realizing the critical role the POS printer has for Star’s customers, repairs will be made on insured printers within 72 business hours of the printer being received by Star Micronics.
EXTEND-A-STAR Highlights:
- Bumper to bumper warranty
- Simple online product registration
- Prompt and reliable repair turnovers from Star’s Authorized Service Centers (72 hours estimated time of repair)
- Available in U.S. and Canada
- Agreement available for purchase on the FVP-10, HSP7000, TSP100, TSP650, TSP700II, TSP800II, TSP1000, SP700 and SP500 printers
- Service Specialists available Monday-Friday from 9am-5pm (EST)
- Must be purchased within 30 days of product purchase
SWAP-A-STAR®
Convenient 24-Hour Printer Replacement for Optimum Business Productivity
StarMicronics’ SWAP-A-STAR service agreement allows customers to extend the maintenance program beyond the limited warranty, at a low cost per printer.
The SWAP-A-STAR agreement is packed with benefits, including the added feature of receiving a replacement printer within 24 business hours of notifying Star of a printing problem. Customers who purchase a 3-year warranty will have the option of a 4th year at the end of the original contract.
Customers may simply register their printers on line with the printer serial number. The service agreementmust be purchased within 30 days of purchase.The registered serial number is all the customer needs to call a technical support specialist to notify Star of the impending return.
Appreciating the pivotal role the POS printer has in businesses, a replacement printer will be shipped within 24 business hours of a request. Star knows anything can happen in a printer’s environment, so, no questions asked, no troubleshooting-just call and request a replacement printer and one will be sent immediately.The replacement printer will be shipped with a pre-paid air bill for the impaired printer. Just simply pack the impaired printer in the pre-paid shipping box and send back to Star Micronicswithin 10 days of receiving the replacement. The replacement is yours to keep.
SWAP-A-STAR Highlights:
- Star replacement printer sent next business day after service request
- Replacement support available Monday-Friday from 9am-5pm (EST)
- Paid shipping for warrantied printer
- Available to U.S. and Canada customers
- Simple online product registration
- Agreement available for purchase on the FVP-10, HSP7000, TSP100, TSP650, TSP700II, TSP800II, TSP1000, SP700 and SP500 printers
- Must be purchased within 30 days of product purchase