Zebra (formerly Motorola / Symbol) On-Site System Support Service Contract
Motorola On Site System Support
Superior Systems Support Tailored to Your Business Needs
Protect your investment in enterprise mobility solutions with the technical expertise and added value only Motorola can provide. Motorola’s On Site System Support delivers peace of mind with the services you need, ensuring rapid problem resolution and a fast return to full operability with a range of options to fi t your business needs.
Simplicity in Process, Efficiency in Response
When you need help, you don’t need recordings. That’s why Motorola On Site System Support is designed to provide an immediate response with minimum effort. Initiate on-site service with a single phone call; a Motorola support specialist will offer quick problem determination and resolution. In addition, our defi ned call escalation process ensures that a Motorola Network or Systems Support Engineer addresses your issue within the response commitments of your contract.
If on-site response is required, a Motorola Field Service
Representative will be dispatched to your location the next business day. You can rely on Motorola to get your system up and running — your call is tracked and managed until your system is repaired and restored to optimal performance. With On Site System Support, repairs are simple — and easy.
Confidence at Every Level
On Site System Support offers a complete suite of options tailored to help you maximize the benefits of your enterprise mobility solution. Whether your business relies on wireless switches, access ports or industry-leading RFID products, you can depend on high quality service to meet your unique support needs. When Motorola-trained technicians are dispatched to your facilities, they provide the professional expertise necessary to address any issue, including diagnosis and repair of any covered product.
Why On Site System Support?
Count on Motorola On Site System Support for service delivered directly to your facility, with the security and expertise you need to protect your investment:
- High-quality service delivered by expert technicians
- Priority telephone support for fast response
- Defined call escalation procedures
- On-site response to your location within your contract commitment
- Coverage every business day
- Available as a Service from the Start program for seamless coverage
- On-site response to your location within your contract commitment
Minimizes downtime and simplifi es equipment maintenance to protect your investment - High quality service
Our expert technicians have the training and knowledge necessary to diagnose and repair your covered products - Available as a “service from the start” program for seamless service coverage
Provides total peace of mind with protection that begins from the date of purchase - Telephone technical support with fast 2-hour response time to escalated issues
Get the answers you need, when you need them with priority call handling