Extreme Networks ExtremeWorks Maintenance Services
Extreme Networks ExtremeWorks Maintenance Services
When evaluating the best strategy for maintaining your networking environment, you consider options and quality of service. At Extreme Networks, there is nothing more important than our customers. We offer you a superior service experience and flexibility in maintenance services offerings, including:
- In-house 24x7 global technical phone support enabling you to call anytime, from anywhere to talk with an Extreme Networks technical support expert about your network.
- Software subscription for application updates and upgrades ensures you have the latest optimized application software, helping to manage your budget and maximize network performance.
- Operational software updates and upgrades to ensure the network device is running the most recent core operational software. This service is included with the purchase of any service offering on a hardware product.
- Advanced Hardware Replacement so that you have replacement parts when you need them. Your options include Next Business Day Ship or 4 hour delivery times.
- Field Technicians who can augment your existing IT staff by covering equipment maintenance responsibilities so your staff can focus on core IT business initiatives. Your options include Next Business Day or 4 Hour response times and include the Advanced Hardware Replacement part.
- Web support that enables your IT staff to research ways to improve their Extreme Networks equipment performance. This offering is included with the purchase of any maintenance service.
Maximizing Uptime – Reducing Risk
The biggest challenge most of our customers have is losing employee time and productivity as a result of a network device whose performance is sluggish or non-existent.
Our ExtremeWorks Maintenance Services cover both application and operational software combined with industry-leading technical support and hardware service. ExtremeWorks Maintenance Services maximize your network uptime and reduce the risk of lost productivity.
Evaluating Your Maintenance Options
We understand that you want to choose the right maintenance services that best match your network environment demands as well as your budget. We have designed ExtremeWorks Maintenance offerings to enable you to select what you need, when you need it, on the devices you need covered, all while helping you manage your maintenance budget.
| DO YOU NEED TO . . . | THEN PURCHASE THE . . . |
| Call a technical support engineer any time of day or night? Have the latest operating system software so your equipment runs optimally? | Software and Global Technical Assistance Center support offering, which includes:
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| Increase your network performance by running the latest optimized network management application software? Have access to a technical support engineer 24x7 to ask questions? | Software Subscription offering, which includes:
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| Receive a replacement part for a non-performing part but replacement is not time-critical because you already have your own spare parts or the part is not critical to your network performance? | Return and Replace offering, which includes:
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| Receive a replacement hardware part in advance of returning the non-performing part and have it in the timeframe you need based on the criticality of the part on your network’s performance? | Advanced Hardware Replacement offering, which includes:
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| Have a Field Technician to install your replacement part? | Onsite Maintenance Service offering that corresponds to your business needs:
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