Repair & Maintenance
With over 150,000 repairs performed, the Legacy National Service Center is one of the largest in the United States, providing expert barcode scanner repair, printer repair, and POS hardware repair.
Legacy’s factory-trained technicians and state-of-the-art diagnostics ensure reliability while multi-vendor service agreements allow you to place different types of hardware under one service umbrella—an easy choice over managing multiple vendors / manufacturers / agreements.
You may already be using us! Many sellers of extended maintenance contracts and even some manufacturers have used Legacy for years to perform service on devices covered by their contracts.
Corporate Direct Service Offerings:
Extended Service Agreements
An Extended Service Agreement provides repair services for periods of one to five years and covers all parts and labor necessary to repair the units covered by the contract. Using our online Service Request tool, simply ship the equipment to Legacy and it will be repaired and shipped back to you. Return shipping via UPS or FedEx ground or equivalent method is included; expedited shipping is available when needed at additional cost. All equipment must be in good working condition prior to being placed under the agreement and contract premiums are due in advance for agreement to be in effect. Clients may also request that mobile computers and data terminals be shipped back loaded with client-provided software. Talk to one of our service experts for full details.
Flat Rate Repair
Units are repaired for published flat rate prices. (On rare occasions, a device will be too severely damaged to qualify for flat rate repair; in that instance, a time and materials repair quote will be generated and submitted for customer approval.) A rapid yet comprehensive evaluation of each unit occurs on the day of receipt by specially trained senior Legacy technicians or repair team leaders in order to confirm eligibility for flat rate repair. A purchase order number may be provided online at the time you request a repair authorization to ensure fastest repair service. Alternatively, we will notify you automatically by 2:00 PM on the day we receive your equipment that an online estimate is ready for approval using Legacy’s Service Management Portal system. Turnaround times are usually 2 to 3 days from the repair approval date.
Advance Exchange Service
For mission critical environments, Legacy will maintain a spare pool of your equipment and ship spares at your direction along with instructions for returning the non-working device being replaced. Upon return to Legacy, the non-working equipment will be repaired and put back into the spare pool inventory awaiting re-deployment. Talk to one of our service specialists for details.