Zebra (formerly Motorola / Symbol) AirDefense Software Support Service Contract

Motorola AirDefense Services Platform Software Support

Critical service for a critical solution
You count on Motorola’s AirDefense Services Platform for seamless integration of your wireless security monitoring, policy and compliance reporting, and multi-vendor WLAN infrastructure management -- and to protect your wireless network infrastructure and traffic against a wide variety of security threats. Now get the support you need to maintain up-to-date protection with AirDefense Services Platform Software Support. This service provides online access to critical software updates and around-the-clock access to technical support engineers plus access to support tools and other product information on the Web. Help ensure maximum availability and reliability for your AirDefense Services Platform — and maximum protection for your enterprise — with this high-value service.

The support you need…whenever you need it
Essential wireless monitoring solutions require around-the-clock support — and Motorola’s AirDefense Services Platform Software Support delivers, providing telephone and email support 24 hours a day, 7 days a week, 365 days a year1. Your call will be routed to a technical support engineer who will immediately begin to assess the possible causes for your software operational issues, and will manage the problem through to resolution. And if needed, your call will be escalated to higher-level engineering teams to help ensure issues are resolved quickly to keep your network secure against the constantly changing wireless threats.

Up-to-date protection against the latest security threats
This critical support service provides full access to technical resources and updates throughout the term of your service contract, providing the peace of mind that comes with knowing you have protection against the latest wireless security threats and attacks. With AirDefense Services Platform Software Support, you are entitled to wireless threat updates and access to entitled software releases — from software updates to maintenance releases — available from our password-protected website.

Maximize the value of your AirDefense Services Platform
With AirDefense Services Platform Software Support, software-related downtime is minimized while your enterprise enjoys maximum protection against emerging threats. And Motorola’s AirDefense Service Platform Software Support is designed to be flexible; simply add additional support for optional modules selected, from Advanced Forensics to WLAN Management, for a support solution tailored to your system requirements. The pre-defined annual cost for unlimited service cases delivers a low total cost of ownership. This critical service helps keep your wireless network up and running, and your mobile users productive, improving the return on investment for your system.

• Access to software releases
  The most cost-effective means to keep your system updated; helps provide maximum protection against emerging network security threats
• One call does it all
  Simplifies support — just one call initiates service through to resolution
• Priority call handling
  Immediate routing to a technical specialist combined with a defined escalation path ensures that you get the answers you need
• 24x7x365 support availability
  Provides crucial around-the-clock service to ensure maximum uptime for your WLAN infrastructure
• Unlimited number of cases per month
  Helps ensure access to service whenever you need it for single upfront cost
• Easy access to online, self-service web portal
  Stay current with easy, anytime access to essential support tools and resources — including updates and patches, product documentation, release notes and more.