Zebra (formerly Motorola / Symbol) Mobility Serrvices Platform (MSP3) Software Support
Motorola Mobility Services Platform (MSP) 3 Software Support
Protect your essential MSP mobility management solution with end-to-end coverage
Motorola’s Mobility Services Platform (MSP) gives you the power to monitor and manage your mobile devices. Now, you can keep this critical business application maintained and updated with the most current software releases with Motorola’s Mobility Services Platform 3 (MSP3) Software Support programs. You can take advantage of one year or three years of coverage, competitive pricing, predictable support costs, unlimited technical support calls and from-the-source MSP expertise only available from Motorola.
One call does it all
One-call simplicity eliminates the complexity typically involved in supporting sophisticated device management software solutions. Your call is answered swiftly and immediately routed to an MSP technical specialist to begin problem diagnosis. Since time is of the essence for this critical business application, any issue that cannot be resolved during that call is immediately escalated. A defined path ensures that your case is tracked through resolution and resolved as rapidly as possible — regardless of whether the problem is in the Motorola MSP server software or the MSP client software running over wireless client devices, such as mobile computers, mobile printers and laptops.
Access to Expert Technical Support
The MSP3 Software Support plan offers technical support by telephone or email Monday through Friday, 8:00 am to 5:00 pm local time.1 For businesses that need true anytime coverage, access to software releases for your MSP software is available around the clock, 24 hours a day, 7 days a week.
And there’s an MSP3 Software Support plan for any Edition of the software you have. Whether you use MSP3 Stage Edition to have your devices seamlessly join your wireless network upon deployment, MSP3 Provision Edition to deploy applications to your mobile devices across the network or Control Edition to fully utilize all of MSP’s comprehensive device management features, Motorola has a service plan that fits you.
Maintain maximum functionality — and maximum value
Make the most of your investment in your MSP solution with full access to entitled software releases throughout the term of your service contract with MSP3 Software Support. And when updates are available, simply download from our secure web site.
The flexible support plan that grows with your business
When you need to implement additional mobile computers or expand your wireless infrastructure, Motorola’s MSP solution can easily grow to accommodate your changing business needs. And with MSP3 Software Support, your support plan can scale right along with your business, giving you the ability to seamlessly add coverage for additional MSP3 client software. The result is the highest level of service at a low total cost of ownership — a true business value.
- Integrated system coverage with an unlimited number of cases for your MSP application — server software and mobile client software
Significantly reduces surprise support costs; provides enhanced protection with a lower TCO for your MSP investment - One call does it all
Simplifies support — just one call initiates service, regardless of which elements of your solution may need attention - Telephone technical support with immediate routing to an MSP technical specialist and fast telephone response to escalated issues
Get the answers you need when you need them with priority call handling - Multi-year discount and lower annualized contract price
Significant cost savings with single upfront cost; lower TCO andprotection that begins from the date of purchase - Scaleable
Grows with your business, allowing you to easily include support for additional mobile devices - Access to software releases
The most cost effective means to keep your system updated