Zebra (Formerly Motorola / Symbol) Operational Visibility Service (OVS)

Zebra (Formerly Motorola / Symbol) Operational Visibility Service (OVS)

You’ve purchased Zebra mobile computers and printers to improve workforce productivity, operational efficiency and differentiate the customer service you deliver. To maximize the benefit of those investments, you need visibility into the wealth of operational information — both asset centric and operational performance — that can be provided by those devices. Significant control and efficiency gains can be captured when you know where your devices are, how they are performing, whether they are being fully utilized, if they are properly configured with a fully charged battery for full-shift power, the status of print supples and how operational processes are performing when enabled by those assets. And with Zebra’s Operational Visibility Service (OVS), you will.

Asset Visibility Platform
OVS is built on Zebra’s Asset Visibility Platform — a cloud-based  Management and Integration platform, purpose built for the management, control and visibility into business critical assets. The platform enables deep, device level control of assets, captures the data and provides the analytics that enable enterprise asset intelligence.

Operational Visibility Service
Technology investments can provide data that enables the actionable insight required to drive significant improvements  in business productivity. Our Operational Visibility Service (OVS) provides that insight. OVS delivers the data, analytics and visibility required to optimize your critical asset investment, increase efficiencies and enhance the customer experience  you deliver to your customers

Online portal
The Asset Visibility Platform integrates data from multiple sources over the entire device lifecycle — including your operational environment, as well as foundational support systems such as repair operations, logistics and service desk. Once captured, this complex data is aggregated, normalized and presented in the online portal through an Operational Dashboard that provides easy-to-read configurable screens. You set the thresholds on a multitude of device metrics, enabling you to take advantage of platform-enabled automation, analytics and the statistics that are most meaningful to your organization. And since OVS is built on the Zebra Cloud, this managed service gives you anywhere and anytime access to your data, enabling real-time decision making and the ability to take the action required to improve business performance.

Real results
The data that you need to maximize productivity, operational performance and mobile device value is always at your fingertips. Now, you can see if all of your devices are being fully utilized in all your locations and delivering on your corporate strategies, ensuring new device purchases are necessary — before you make the purchase. You can see where all your devices are at any time and whether any performance issues are developing, so that you can proactively address those issues before they impact business performance — and maximize the time your  devices spend in service

Benefits:

• Increase your device uptime,availability, adoption and utilization through operational transparency and actionable insights that enable proactive management.
• Reduce your mobility costs — reduce support costs, increase device utilization and decrease mobile  device downtime.
• Improve operational efficiency  — ensure that each and every one of your devices provides the peak performance required to maximize productivity.

• Fully hosted Zebra Cloud platform — convenient remote access to your Operational Dashboard.
• Easy to order — standard part number and pricing; order together with  your Essential or Select support service; included with Premier Zebra  OneCare Service.
• Fast deployment — you’ll be up and running quickly.
• Full function, hosted and pre-integrated Mobile Device Management (MDM) — console access to enable remote management of devices, including device updates, proactive management, troubleshooting, remote triage and security  controls such as remote lock and wipe.
• Take action — configurable thresholds and proactive alerts aligned to user roles simplifies complex data into actionable insight.
• Comprehensive deep visibility into your entire fleet of mobile computers and printers. Look at locations, by location or a specific device for a date range or a specific date.
• Robust data collection to populate your dashboards provides visibility into key metrics such as battery performance, utilization, location, configuration, wireless connectivity performance and more.
• Help Desk and support —  expert platform and portal support to keep your  solution available.
• Platform, portal and Mobile Device Management training helps you maximize the value and power of OVS to differentiate your business.