Zebra (formerly Motorola / Symbol) Service from the Start Programs Service Contract
Motorola Service from the Start with Comprehensive Coverage
Setting a New Standard for Service
Every day, you count on Motorola mobile computers to keep your business running efficiently and costeffectively. Now, you can protect your Motorola mobile computers against accidental damage, normal wear and tear, and more with one of the most complete service offerings available today. Service from the Start with Comprehensive Coverage.
This unique offering provides seamless coverage at the right price, delivering expanded services at a lower cost-per-year. No matter where in the world you are located, our global support infrastructure ensures fast and dependable turnaround times and prompt telephone technical support. Count on Service from the Start with Comprehensive Coverage for maximum uptime and maximum investment protection for your Motorola mobile computers. Now that’s true peace of mind.
You're Covered
Break the display? No problem. Crack the outer casing? No problem. Damaged exit window? No problem. Service from the Start contracts offer comprehensive coverage at no additional cost to protect you from the unexpected. Our plans cover normal wear and tear, as well as repairs to displays, touch screens, plastics, keypads, exit windows, and other internal and external components damaged through accidental breakage. We even include coverage for the styluses, hand straps, screen protectors and battery doors. At Motorola, we focus on how to get you up and running as soon as possible.
Choose Your Turnaround Time
With Service from the Start with Comprehensive Coverage, your call is answered by a support specialist with expertise in your particular product. If resolution is not achieved with that first call, your issue is immediately escalated to the next support tier for response within the time period designated in your service plan. The Bronze service plan offers repair service with a three-day in-house turnaround and a four-hour response time for escalated support calls. Or, you can upgrade to the Gold service plan for a two-hour response time for support calls and advance replacement — including configuration management and application loading — so your replacement units are ready to go, right out of the box. Add the Battery Refresh option to either service plan and replacement batteries for the devices will be shipped to your door in one simple shipment. We’ll even help you dispose of the old batteries. Whichever plan fits your needs, you’ll get multi-year complete repair coverage that helps eliminate ‘surprise’ repair costs and provides the investment protection you need to reduce your total cost of ownership — true business value.
Convenient Web-Based Repair Request
You can initiate repair quickly and easily, with anywhere anytime convenience. Just log on to our online repair system to request a Return Material Authorisation (RMA) number, print out the shipping documents, and you’re on your way. Motorola technicians expertly repair your equipment to manufacturer specifications.
The Motorola Difference
Count on Motorola Services to go beyond repair, offering a total integrated support solution that encompasses: web self-service, telephone support, service centre repair, all backed by our global support infrastructure and proven expertise. When you choose Motorola, you get industry leading response times and a level of expertise only ‘direct-from-the-manufacturer’ service can offer. And by centralising our service centres, we’ve achieved the significant cost-savings required to provide you with more, for less: very competitively priced service plans with extended coverage offerings.
- Comprehensive, no questions asked, coverage includes normal wear and tear, and accidental breakage:
Virtually eliminates any surprise repair costs; significantly reduces total cost of ownership
- Fast turnaround time for all repairs:
Minimises downtime; flexibility to choose the service level that best fits your business needs
- True ‘service from the start’:
Peace-of-mind service from the date of purchase
- 3 business-day turnaround for Bronze service:
Over three times faster than standard warranty coverage, 3 business days instead of 10 business days
- Advance replacement for Gold service:
Next business day replacement unit, ready to go right out of the box
- Multi-year discount — annualised price lower than standard service contract:
Get more for less; more coverage and significant cost savings through a single upfront cost
- Telephone technical support with fast response:
Get the answers you need, when you need them with priority call handling
- Online web-based portal: initiate and manage service requests:
Round-the-clock, convenient access for your support needs, including quick RMA requests
- Options to tailor your service program:
Battery Refresh, Battery Maintenance, Commissioning