Zebra (formerly Motorola / Symbol) Software Support for RF Management Software Service Contract

Motorola Software Support for Motorola RF Management Software (RFMS)

Optimize and protect your wireless network management tools
From planning stages to ongoing maintenance, you rely on Motorola’s RF Management Software to optimize wireless infrastructure performance and security.

Now, ensure this critical WLAN management tool is always up-to-date and enabled with updates available for immediate download from our support website, making it easy to stay current. From priority call handling and access to software releases to rapid problem resolution, this one-year service delivers the support you need — when and where you need it.

Access to updates
With Software Support for RFMS, your investment in RFMS is protected, improving your total cost of ownership and return on investment by ensuring your system is always up-to-date. You are provided access to entitled software releases throughout the term of your service contract — from software updates to maintenance releases that address a specifi c software issue. Updates are available for download from our support website, making it easy to stay current.

Around-the-clock coverage — reach experts whenever you need them
Your network doesn’t rest, and neither do we. Software Support for RFMS gives you access to our technical experts — 24 hours a day, 7 days a week, 365 days a year. Whether you need help with a “how to” question, resolving a software issue, or want to make sure you’re maximizing RFMS’ full functionality, Software Support for RFMS ensures you can fi nd the help you need, when you need it. Your call will be immediately routed to a support specialist with RFMS expertise. If complete diagnosis and resolution are not achieved during that call, your issue will be immediately escalated to the next support tier to ensure rapid resolution and return to operations.

Integrated service infrastructure — web, phone, email
RF Management Software Support provides multiple avenues for customer support through web, email, and telephone, all backed by our extensive support infrastructure and proven expertise. Our online support site offers a wealth of information and support tools including access to downloadable software releases, product documentation, release notes and user guides.

Our team of experts can help save your IT team time. And there’s no limit to the number of calls and cases you can open — eliminating any unexpected support costs.

Pre-defined cost delivers an outstanding business value
As the developers of the industry’s first wireless LAN, Motorola is dedicated to helping you get the most from your enterprise mobility solution. This valuable one-year software support program provides the resources you need to maximize performance, security, and reliability for your RFMS at a predictable, al cost. And by minimizing software-related downtime, this service helps keep RF Management Software running at an optimal level — improving your overall return on investment.

• Access to software releases
  The most cost-effective means to keep your management software up-to-date; helps ensure your software continues to run at optimal efficiency.
• 24x7x365 support availability
  Provides maximum uptime for your critical management tools with the support you need, when you need it.
• Priority call handling with immediate routing to technical specialist
  Enables you to get the answers you need — fast. A defined escalation path delivers a timely resolution to keep your software trouble-free.
• Easy access to online, selfservice web portal
  Stay current with easy, anytime access to essential support tools and resources — including updates and patches, product documentation, release notes and more.
• Unlimited number of cases per month
  Lowers total cost of ownership — unlimited number of support calls and cases at a pre-defi ned annual cost